Privacy Policy
At ZOKENO E-Commerce Pvt. Ltd., we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping address, and payment details.
- Account Information: Username, password, and account preferences.
- Transaction Information: Order history, product preferences, and payment or refund records.
- Technical Information: IP address, browser type, device details, and cookies.
How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders efficiently.
- To provide customer support and respond to inquiries.
- To improve our website, user experience, and product offerings.
- To send updates, special offers, or promotional communications (only with your consent).
- To comply with legal, tax, or regulatory obligations.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
- Service Providers: For secure payment processing, order shipping, marketing, or technical support.
- Legal Authorities: To comply with applicable laws or valid legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets.
Data Security
We use industry-standard security measures, including encryption and firewalls, to protect your data from unauthorized access, alteration, or disclosure. However, no method of online transmission or storage is completely secure. Please exercise caution when sharing sensitive information.
Data Retention Period
We retain your personal data as long as your account remains active. After your account is closed, we may keep certain information for up to 12 months for record-keeping, legal, or compliance purposes, unless a longer period is required by law.
Your Rights
You have the following rights regarding your personal information:
- Access and Correction: Request access to or correction of your personal data.
- Data Deletion: Request deletion of your data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing or promotional communications at any time.
Cookies
We use cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site performance, and understand user behavior. You can manage or disable cookies through your browser settings, but some website features may not function properly without them.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content or privacy practices of such external sites. Please review their respective privacy policies before providing any personal information.
Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with their information, please contact us, and we will remove it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the revised date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Address: House No. 207, Ground Floor, Landmark: NA Community Center, Ranjit Nagar, Central Delhi, New Delhi – 110008, India
- Email: zokenocl@zokenoclothes.com, zokenoepvtltd24@gmail.com
- Phone: +91-9319079073
Thank you for trusting ZOKENO E-Commerce Pvt. Ltd. with your personal information. We value your privacy and remain dedicated to safeguarding your data with integrity and care.